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Norwegian Cruise Line (NCL) is one of America’s mainstream cruise lines, but third in size behind Carnival and Royal Caribbean, the top two cruise conglomerates. That’s fine with Sheehan, who came to NCL from car rental company Avis – known for the slogan “We’re number two. We try harder.” At number three, NCL has only about an 8% share of the world cruise market, but the company is also very competitive; planning an IPO soon (an initial public offering of stock – date to be determined).

When we spoke, Kevin had not yet seen the final cut of the unscripted hour-long episode, only the 30-second trailer already available on YouTube. During our chat about the upcoming show, he seemed a bit nervous – perhaps hoping nothing too embarrassing will be revealed. But none of the employees Sheehan worked with were aware of his true identity, so the potential for some unexpected candor is there, and only the producers know for sure.

Sheehan slept in crew cabins on both ships and ate in the crew mess. He offered no criticism of the crew food, but when the show airs we should hear crew members talking candidly. I asked if any of the crew members said anything they shouldn’t have said in the CEO’s presence. “No, I was truthfully surprised by how friendly they were, most just saving money to send home and proud of what their jobs have allowed them to accomplish,” he said.

Next Kevin earns his angel wings in a different role — they’re part of a costume he must wear as a performing member of the cruise staff. Sheehan takes nearly a day to learn the dance steps he has to perform for the “White Hot Deck Party” that night on Norwegian Epic. “Surprisingly, this was the hardest thing I had to do,” he said. “Performing is definitely not my specialty.” Working as an assistant waiter in the Manhattan Room on Epic was no piece of cake either.

Finally, we see Sheehan preparing the so-called “ice skating” activity on Norwegian Epic. In fact, what they call “ice” for skating purposes is really just extra-durable plastic sheeting pounded together with heavy rubber mallets. The cumbersome sheets are retrieved from a storage locker, placed on the tennis court, locked together and lubed up for “skating” for just a few hours before they are removed and stowed away again. “This is ridiculous,” Sheehan says of a procedure he most likely had a personal hand in creating. “Put a little heart into it,” says recreation staff manager Jessica when Sheehan starts flagging. “My back is broken,” he replies. “This is the worst job ever,” Jessica agrees. When hardly anyone shows up to skate, we get the feeling Sheehan has had a revelation.

Each episode features a high-ranking executive or the owner of a corporation going undercover as an entry-level employee in their own company. The executives alter their appearance and assume an alias and fictional back-story. The fictitious explanation given for the accompanying camera crew is that the executives are being filmed as part of a documentary about entry-level workers in a particular industry. They spend approximately one week undercover, working in various areas of their company operations, with a different job and in most cases a different location each day.

Even so, during taping in late September and early October, a waitress on the cruise ship Norwegian Epic “recognized some feature or other and screamed my name. We effectively brought her undercover” as well, he says. “From what I understand, it was the first time there’s been such a blatant discovery on the show.” Sheehan, who was raised in Jackson Heights, drove a taxi in New York, taught at Adelphi University between CEO gigs and now lives in Lloyd Harbor, says the experience gave him a better understanding that workers are people, too.

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